{"id":14774,"date":"2023-01-04T10:41:34","date_gmt":"2023-01-04T15:41:34","guid":{"rendered":"https:\/\/southernregional.org\/?page_id=14774"},"modified":"2023-01-11T14:15:05","modified_gmt":"2023-01-11T19:15:05","slug":"patients-guide","status":"publish","type":"page","link":"https:\/\/southernregional.org\/patients-visitors\/patients-guide\/","title":{"rendered":"Patient&#8217;s Guide"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; module_class=&#8221;mobile-section&#8221; _builder_version=&#8221;4.17.6&#8243; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;0|0px|0px|0px|false|false&#8221; bottom_divider_height=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; module_class=&#8221;wpb-inline-buttons mobile-section&#8221; _builder_version=&#8221;4.17.6&#8243; 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header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Patient &amp; Family Guide<\/h1>\n<p>Following is important information for patients and their families about Southern Regional&#8217;s services, amenities and quality of care, including information about patient meals, cafeteria hours, patient discharge procedures, case management, important phone numbers, and patient safety.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; 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box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; ul_line_height=&#8221;1.8em&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3 data-type=\"title\" aria-level=\"2\">Patient Meals<\/h3>\n<ul>\n<li>After your admission, a dietetics representative will speak to you about meal selection during your hospitalization.<\/li>\n<li><a href=\"\/services\/dietetic-nutrition\/\">Southern Regional&#8217;s Food and Nutrition Services Department<\/a><span>\u00a0<\/span>is staffed by registered dietitians who have extensive training in designing and implementing diet plans.\n<ul>\n<li>While the schedule varies by nursing unit, the following is an approximate meal-serving schedule:\n<ul>\n<li><strong>Breakfast:<\/strong><span>\u00a0<\/span>7:30 a.m. to 9 a.m.<\/li>\n<li><strong>Lunch:<\/strong><span>\u00a0<\/span>11:30 a.m. to 1 p.m.<\/li>\n<li><strong>Dinner:<\/strong><span>\u00a0<\/span>4:30 p.m. to 6 p.m.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 data-type=\"title\">Cafeteria Hours<\/h3>\n<p>Visitors may purchase meals in the hospital cafeteria. The Magnolia Grill is located on the ground floor behind the &#8220;A&#8221; elevators. Mealtimes offer a range of choices. Hours of operation:<\/p>\n<ul>\n<li><strong>Breakfast:<\/strong><span>\u00a0<\/span>7:00 a.m. to 9:30 a.m.<\/li>\n<li><strong>Lunch:<\/strong><span>\u00a0<\/span>11 a.m. to 2 p.m.<\/li>\n<li><strong>Dinner:<\/strong><span>\u00a0<\/span>The Cafe is currently not open for dinner.<\/li>\n<\/ul>\n<p>Vending machines are located on the ground floor next to the cafeteria and off the Women&#8217;s Life Center Lobby. Cold drink machines are located on each floor.<\/p>\n<h3 data-type=\"title\">Telephone Service<\/h3>\n<ul>\n<li><strong>Because patient rest is very important, calls will not ring to patient rooms between 9:30 p.m. and 7 a.m.<\/strong><\/li>\n<li>Each of the patient rooms includes a telephone with a direct dial number (770) 909-2, plus the three digits of your room number.<\/li>\n<li>To make local outgoing calls, please dial 9 and the telephone number.<\/li>\n<li>Calling card or collect long distance calls can be placed by dialing 9+0+area code+number.<\/li>\n<li>Southern Regional Health System&#8217;s main number is<span>\u00a0<\/span><a href=\"tel:770-991-8000\">770-991-8000<\/a>.<\/li>\n<li>Public pay phones are located behind the information desk in the main lobby and in most waiting rooms.<\/li>\n<\/ul>\n<h3 data-type=\"title\">Discharge from Hospital<\/h3>\n<ul>\n<li>Once your physician has written a discharge order and all final testing is complete, we will help you prepare to leave. This process may take some time as your nurses will need to complete your paperwork and discuss your discharge plan and instructions with you.<\/li>\n<li>Please be sure you have arranged for appropriate transportation home. For your safety, you will be escorted out via wheelchair.<\/li>\n<li>Health Information Services\/Medical Records Patients may have access to information in their medical records after discharge. There is no fee for records to be sent to your physician&#8217;s office for continued care.<\/li>\n<li>You may also request copies of your medical records. There is a fee for the medical record copies. Authorization forms may be mailed or picked up in the Health Information Services Department on the ground floor. Please allow three to five business days for your request to be processed.<\/li>\n<li>For additional information, call the Health Information Services Department at<span>\u00a0<\/span><a href=\"tel:770-991-8175\">770-991-8175<\/a>, option #3. Office hours are 8:00 am to 4:30 pm, Monday through Friday.<\/li>\n<\/ul>\n<h3 data-type=\"title\">Case Management<\/h3>\n<p>Case Management assists with planning post-hospital care, coordinating patient care during hospitalization, and assisting with financial needs and social concerns. Services provided for patients include:<\/p>\n<ol start=\"1\">\n<li>Referrals to Southern Regional Homecare or to other organizations.<\/li>\n<li>Assistance with socio-economic concerns and benefits, such as Social Security, Disability, Medicare, Medicaid or financial assistance.<\/li>\n<li>Placement at non-acute facilities, skilled nursing facilities, rehabilitation centers or personal care homes.<\/li>\n<li>Referrals to community resources.<\/li>\n<li>Social work consultations and crisis interventions.<\/li>\n<\/ol>\n<h3 data-type=\"title\">Pain Management<\/h3>\n<p>People used to think that pain was something they &#8220;just had to put up with.&#8221;<\/p>\n<p>With current treatments, this is no longer true. At Southern Regional Health System, you can work with your nurse and doctors to prevent or relieve pain. Please let us know if you are experiencing any type of pain.<\/p>\n<h3>Important Phone Numbers<\/h3>\n<p>Southern Regional Medical Center Main Line<span>\u00a0<\/span><a href=\"tel:770-991-8000\">770-991-8000<\/a><\/p>\n<p>Administration: 770-991-8084<\/p>\n<p>Admissions: 770-991-8140<\/p>\n<p>Case Management: 770-991-8398<\/p>\n<p>Education Dept: 770-991-8398<\/p>\n<p>Financial Counselors: 770-991-5345<\/p>\n<p>Food Services: 770-991-8030<\/p>\n<p>Gift Shop:<span>\u00a0<\/span><a href=\"tel:770-991-8195\">770-991-8195<\/a><\/p>\n<p>Health Information Services (Medical Records): 770-991-8175<\/p>\n<p>Operation: 770-991-8000<\/p>\n<p>Patient Accounts (Billing): 770-991-8130<\/p>\n<p>Patient Room: 770-991-8000+2+Room Number<\/p>\n<p>Scheduling:<span>\u00a0<\/span><a href=\"tel:770-991-8144\">770-991-8144<\/a><\/p>\n<p>Security: 770-991-5999<\/p>\n<p>Volunteer Services: 770-897-7118<\/p>\n<h3 data-type=\"title\" style=\"padding-top: 15px;\">Patient Safety<\/h3>\n<ul>\n<li>Patient safety is critical to patient care.<\/li>\n<li>To report concerns related to care, treatment, services and patient safety issues, please call a Risk &amp; 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header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Where to Report:<\/h2>\n<p>Outpatient surgery patients should report to our Outpatient Registration in the front of the hospital for both pre-testing and surgery. Please park in the front parking lot near the middle of the hospital and enter through the middle doors.<\/p>\n<h5 aria-level=\"4\"><strong>What to Bring:<\/h3>\n<ul>\n<li>Physician Order<\/li>\n<li>Any forms from your physician relating to this visit<\/li>\n<li>Your insurance \/ Medicaid \/ Medicare card<\/li>\n<li>Driver&#8217;s License \/ Photo Identification<\/li>\n<li>List of current medications along with the dosages and times taken, including over-the-counter drugs and herbals<\/li>\n<li>Please check with your insurance carrier for any authorization requirements.<\/li>\n<\/ul>\n<hr \/>\n<h3>Patient Instructions:<\/h3>\n<ul>\n<li>Make proper arrangements to have another responsible adult accompany you to the hospital and drive you back home. You must not drive a vehicle for 24 hours after anesthesia.<\/li>\n<li>Do not take any food or fluids (not even water or coffee) after midnight the night before your surgery. You may brush your teeth, just don&#8217;t swallow any water. A small sip of water is permitted in order to take any pre-operative medications ordered by your surgeon or anesthesiologist. If you take medication for your blood pressure you may take it with a sip of water the morning of surgery.<\/li>\n<li>Notify your surgeon of any changes in your physical condition, such as cold, fever or sore throat.<\/li>\n<li>Do not wear any makeup, nail polish, or jewelry to the hospital. If you have artificial nails you must remove polish from each index finger. Wear loose comfortable clothing. Do not bring valuables (money, credit cards, jewelry) with you.<\/li>\n<li>If you wear contact lens or eye glasses, please bring a case with you to protect them during surgery.<\/li>\n<li>After your operation you should not ingest any alcohol or make any important business or personal decisions for at least 24 hours.<\/li>\n<li>Parent or legal guardian must accompany children under the age of 18.<\/li>\n<li>Please follow any other specific instructions given to you by your surgeon.<\/li>\n<li>Please read the Procedure Information for additional instructions and information.<\/li>\n<\/ul>\n<h3>Procedure Information:<\/h3>\n<p>None Currently Available<\/p>\n<hr \/>\n<h3>Additional Information:<\/h3>\n<p>Outpatients, please be aware that in case of unexpected complications, your doctor may admit you to the hospital. If you have any additional questions, please call The Surgery Center at\u00a0<a href=\"tel:770-991-8495\">770-991-8495<\/a>\u00a0between the hours of 6:00 a.m.- 4:30 p.m. Confirmation of surgery time is available at this number from 4 p.m. to 6:30 p.m. the day before surgery. 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