Insurance Information​

Do You Have Medicaid or CHIP?

For the past 3 years, people on Medicaid or CHIP were not required to renew their coverage due to the COVID-19 Public Health Emergency.

This continuous enrollment ended on March 31, 2023, and many Georgians lost or may lose their Medicaid or CHIP coverage and may not even know it. Today, 60,000 children in Georgia are no longer covered. Make sure you are taking steps to find out if you still have coverage!

1 – Update your contact information – Make sure Georgia Medicaid has your current address, phone number, email, or other contact information. Update your information at staycovered.ga.gov/
2. Check your mail for a letter from the Georgia Medicaid or CHIP Program. This letter will let you know if you need to complete a renewal form to see if you still qualify for Medicaid or CHIP.
     –  Read the entire letter!
     – Complete your renewal form, provide the supporting documents requested, and send it back right away.
Do not wait! Check your eligibility and stay covered at staycovered.ga.gov/

If you need help, Southern Regional Medical Center’s Financial team can help – call: 770-991-8600. We can help you by phone, virtually or in person.

If You Have Health Insurance

Don’t forget to bring your health insurance card or proof of coverage with you to the hospital. We also may need insurance forms, which are supplied by your employer or insurance company. All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital’s billing procedures and charges.

If you are admitted to the hospital, you will be asked to sign a form assigning all insurance benefits for your stay to Southern Regional. This form allows us to file with your insurance company and collect money on your behalf. After you are discharged, we will send a claim to your insurance company seeking payment. You should receive a statement from the hospital within 45 days of discharge and then every subsequent 30 days until the account is resolved. We encourage your help in assisting us with collection of the appropriate amount from your insurance company.

If You Are a Member of an HMO or PPO

Your plan may have special requirements, such as a second surgical opinion or pre-certification, for certain tests or procedures. It is your responsibility to make sure the requirements are followed. If not, you may be financially responsible for all or part of the services rendered for you in the hospital. Some physician specialists may not participate in your health care plan, and their services may not be covered.

If You Are Covered by Medicare

We will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. If you have a Medicare Supplement Plan you will also need to bring a copy of your Medicare Supplement Plan card so that we can verify eligibility and process the claim after Medicare has paid, if there is a balance due. Please visit the Medicare site for more information.

If You Are Covered by Medicaid

We will need a copy of your Medicaid card for the current month. Medicaid also has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary. For more information on the Georgia Medicaid program, please visit the State of Georgia’s Department of Community Health’s website.

If You Have No Health Insurance

You can discuss financial arrangements with a representative from our Patient Accounts Department. The Patient Accounts phone number is 770-991-8600. This department can also assist you with applying for Medicaid or other government assistance programs.